Are you open on Fridays?
Yes. We have 51 branches across the Kingdom, and many are open on Fridays.
Do you have branches open after 12 midnight?
Yes. Our 24-hour branches are located at Airport Road, Irbid, Amman Complex, and Aqaba Downtown.
Can I receive money without proof of identity?
No. A valid ID is required to receive money.
How long will a remittance remain with you?
It depends on the transfer type, but generally up to 30 days unless the sender requests a return.
Do you transfer money via CliQ?
No. CliQ is only available as a payment option if you don’t have cash.
Can I send, edit, cancel, or receive a remittance without visiting the branch?
No. These services require you to be present at the branch.
Can I receive or inquire about someone else’s remittance?
No. Only the recipient can receive or inquire about their remittance.
How can I apply for a job or internship?
You can create an account on our website and apply for available opportunities.
Do you offer payments through eFawateercom?
Yes. You can pay bills and other services through eFawateercom at our branches.
Can I withdraw from my Orange Wallet through you?
No. Currently, only deposits are available via eFawateercom.
Can I withdraw from my Dinarak Wallet through you?
No. Currently, only deposits are available via eFawateercom.
Can I pay using Visa?
Yes. Visa payments are accepted.
I am under 18. Can I make financial transactions?
No. You must be at least 18 years old.
Do you have a mobile application?
Not yet. We are working on launching it soon.
Do you deal with digital currencies?
No. We do not provide digital currency services.
Do you support PayPal?
No. PayPal services are not available.
Do you support Umniah, Zain Cash, MEPS, or Alawneh Pay wallets?
Yes. You can deposit and withdraw with Umniah and Zain Cash wallets. Deposits are available with MEPS and Alawneh Pay.
Do you sell tickets for festivals and matches?
Yes. Tickets can be purchased through eFawateercom at our branches.
Do you deal with MoneyGram?
No. We do not currently offer MoneyGram services, but we provide other similar services.
How long does a remittance take?
Most transfers are received instantly. However, in some cases it may take a few hours depending on the service and destination country.
What documents are required to send or receive a personal remittance?
A valid government-issued ID (passport, national ID, or residency card) is required.
Is there a maximum limit for sending money?
Yes. The limit depends on the destination country and transfer service used. Please check with our branch staff for details.
Are there fees for sending or receiving money?
Yes. Fees vary depending on the service provider, amount, and destination country. Our staff will inform you of the exact fees before completing the transfer.
Can I track my remittance?
Yes, you can track your transfer by visiting or contacting any of our branches.
What should I do if my transfer is delayed?
You can contact our call center or visit any branch to check the status of your transfer.
Let's Talk!
Address
Head Office Address : 15, Abdul Hamid Shoman Street. 2nd. Floor,Shmeisani Amman, Jordan
Contact
24/7 working hours
Customer Service
+962 79 820 20 20
+962 6 500 30 30
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